1. Fill out the RMA form below.
RMA Services: Repair and Calibration for Eltex Products
Product Return and Repair Policies
Return Material Autorisation ( RMA ) process for your Eltex product
This page will help you find the correct product code, understand the repair process, and submit your repair request.
How the repair process works
2. Once approved, send the equipment to our manufacturing center in the Netherlands using the instructions provided in your approval email.
3. Repairs are performed at the prices stated on the RMA form.
4. Once the repair is complete, we'll return your product with an invoice for the agreed repair costs.
Good to know
• Shipping to our manufacturing facility is at your expense. |
• Your repair quotation is generated automatically after entering the product name and unit number and clicking Calculate Cost. |
• Return shipping is free. |
• Calibration costs for measuring instruments are included in your repair price. |
Ready to submit your RMA request?
Let's start your RMA submission.
- Select your country from the dropdown list below.
- Enter the part number that matches your product name in the table on the right. Do not use the article number shown on your product.
- Enter the Unit Number or MMYY:
- If you have the invoice date, enter the invoice month and year in MMYY format.
- If no invoice date is available, enter 01 followed by the last two digits of the year shown on the label (Nr: XXXXXXX / YYYY). For example, if the label shows 2018, enter 0118.
- Click Calculate Costs to view your repair quotation, then enter the Reason for Return.
- Click Process, enter your address details, and click Submit.
Once your request has been approved, you will receive instructions on where to send your product. RMA requests are typically processed within 48 hours.
Please note: Only products with part numbers listed in the table are eligible for repair. If your product is not listed, it is not eligible for repair. For assistance, please contact Eltex Customer Service.
Email: info@eltex.de
Phone: +49 7621 7905-422
Product Name |
Part Number |
ES61 |
26850 |
ES60 |
26840 |
ES53 |
26830 |
ES51 |
26820 |
ES50 |
26810 |
PC_ _ / _ _ 3 |
26860 |
PC_ _ / _ _ 6 |
26870 |
ETW08 |
26880 |
Start here:
No matching product found.
Address data
Item
Description
Serial Nr (Unit nr)
Age
Price:
—
Reason for return
Frequently Asked Questions
How long does a repair take once received?
Following completion of the repair, the item will be returned to you within five (5) working days.
What happens if a repair is not possible?
If a repair is not possible, the product will be replaced with a new item within a maximum of fifteen (15) working days, provided the product is still covered by the applicable warranty.
If the product is no longer under warranty, please contact Eltex Customer Service to discuss the available service options.
Email: info@eltex.de
Phone: +49 7621 7905-422
Where can I find the Product's Part Number of my Eltex product?
In the table you can find the product's Part Number that matches your product name.
Please note: Only product names listed in the table below are eligible for submission. If your product is not listed, please contact Eltex Customer Service before submitting your request.
Product Name |
Part Number |
ES61 |
26850 |
ES60 |
26840 |
ES53 |
26830 |
ES51 |
26820 |
ES50 |
26810 |
PC_ _ / _ _ 3 |
26860 |
PC_ _ / _ _ 6 |
26870 |
ETW08 |
26880 |
If you need help please contact:
Order Center
Phone: +49 7621 7905-422
Email: order@eltex.de
Technical Support
Phone: +49 7621 7905-431
Email: service@eltex.de
You can also use our contact form for your message.
Are shipping costs included?
Yes! Return shipment to you is always included, free of charge.