RMA Services: Repair and Calibration for Eltex Products
Product Return and Repair Policies
Repair request process for your Eltex product
To request a repair for your Eltex product, please follow our Return Material Authorization (RMA) process. You will need to provide the original part number along with the serial number. If you are unsure where to find this information, our FAQ section will help you. You can also download the RMA terms and conditions there.
As soon as we have received your product, Eltex will evaluate whether the repair is feasible and provide the corresponding costs. These costs are binding for both parties once the product has arrived at Eltex.
Please note that shipping to Eltex is always at your expense, while the return shipment from Eltex to you is free of charge. Calibration costs for measuring instruments are always included in the repair costs.
Eltex ensures a transparent and efficient process with no hidden fees, making repairs simple and reliable.
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Address data
Item
Description
Serial Nr (Unit nr)
Age
—
Reason for return
Your Eltex product RMA code
Find the Part number that matches your product’s item number and enter it in the form.
For unit number use month year (MMYY) of invoice date.
Product |
RMA itemnr |
ES61 |
26850 |
ES60 |
26840 |
ES53 |
26830 |
ES51 |
26820 |
ES50 |
26810 |
PC_ _ / _ _ 3 |
26860 |
PC_ _ / _ _ 6 |
26870 |
ETW08 |
26880 |
Frequently Asked Questions
How long does it take
Following completion of the repair, the item will be returned to you within five (5) working days.
What happens if a repair is not possible?
If a repair is not possible, the product will be replaced with a new item within a maximum of fifteen (15) working days.
Where can I find the RMA code of my Eltex product?
Find the RMA code that matches your product item number and enter it in the form above.
Product |
RMA itemnr |
ES61 |
26850 |
ES60 |
26840 |
ES53 |
26830 |
ES51 |
26820 |
ES50 |
26810 |
PC_ _ / _ _ 3 |
26860 |
PC_ _ / _ _ 6 |
26870 |
ETW08 |
26880 |
If you need help please contact:
Order Center
Phone: +49 7621 7905-422
Email: order@eltex.de
Technical Support
Phone: +49 7621 7905-431
Email: service@eltex.de
You can also use our contact form for your message.
Are shipping cost included?
Yes! Return shipment to you is always included, free of charge.