Step 1: Fill our the RMA form below.
RMA Services: Repair and Calibration for Eltex Products
Product Return and Repair Policies
Step 2: Send the defective equipment to Eltex with the RMA number.
Step 3: Eltex undertakes repairs at the prices indicated on the RMA form.
Step 4: Upon completion of the repair, you will receive the returned item(s) along with an invoice reflecting the agreed-upon repair costs.
Repair request process for your Eltex product
To request a repair for your Eltex product, please follow our Return Material Authorization (RMA) process down below. You will need to provide the original part number along with the serial number. If you are unsure where to find this information, our FAQ section will help you. You can also download the RMA terms and conditions there.
As soon as we have received your product, Eltex will evaluate whether the repair is feasible and provide the corresponding costs. These costs are binding for both parties once the product has arrived at Eltex.
Please note that shipping to Eltex is always at your expense, while the return shipment from Eltex to you is free of charge. Calibration costs for measuring instruments are always included in the repair costs.
Eltex ensures a transparent and efficient process with no hidden fees, making repairs simple and reliable.
Your Eltex product RMA code
Find the part number that matches your product's item number and enter it in the form.
For the Unit Number, use the invoice date in MMYY format (month and year).
Please note: Only products with item numbers listed in the table are eligible for submission. If your product's item number is not listed, please contact Eltex Customer Service before submitting your request.
Email: info@eltex.de
Phone: +49 7621 7905-422
Product |
RMA itemnr |
ES61 |
26850 |
ES60 |
26840 |
ES53 |
26830 |
ES51 |
26820 |
ES50 |
26810 |
PC_ _ / _ _ 3 |
26860 |
PC_ _ / _ _ 6 |
26870 |
ETW08 |
26880 |
Start your RMA request
Step 1: Select your country
Step 2: Fill in your Article Number and Unit Number
Step 3: Click on "Calculate Costs"
No matching product found.
Address data
Item
Description
Serial Nr (Unit nr)
Age
Price:
—
Reason for return
Frequently Asked Questions
How long does it take
Following completion of the repair, the item will be returned to you within five (5) working days.
What happens if a repair is not possible?
If a repair is not possible, the product will be replaced with a new item within a maximum of fifteen (15) working days, provided the product is still covered by the applicable warranty.
If the product is no longer under warranty, please contact Eltex Customer Service to discuss the available service options.
Email: info@eltex.de
Phone: +49 7621 7905-422
Where can I find the RMA code of my Eltex product?
Find the RMA code that matches your product item number and enter it in the form below.
Please note: Only products with item numbers listed in the table below are eligible for submission. If your product's item number is not listed, please contact Eltex Customer Service before submitting your request.
Product |
RMA itemnr |
ES61 |
26850 |
ES60 |
26840 |
ES53 |
26830 |
ES51 |
26820 |
ES50 |
26810 |
PC_ _ / _ _ 3 |
26860 |
PC_ _ / _ _ 6 |
26870 |
ETW08 |
26880 |
If you need help please contact:
Order Center
Phone: +49 7621 7905-422
Email: order@eltex.de
Technical Support
Phone: +49 7621 7905-431
Email: service@eltex.de
You can also use our contact form for your message.
Are shipping cost included?
Yes! Return shipment to you is always included, free of charge.