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RMA Services: Repair and Calibration for Eltex Products

Product Return and Repair Policies

Repair Request Process for Your Eltex Product

To request a repair for your Eltex product, please follow our Return Material Authorization (RMA) process. You will need to provide the original item number along with the serial number or production date. If you are unsure where to find this information, our FAQ section can help. The RMA terms and conditions are also available for download for your reference.

Once we receive your product, Eltex will evaluate whether the repair is feasible and provide the corresponding costs. These costs are binding for both parties once the product arrives at Eltex.

Please note that shipping to Eltex is always at your expense, while return shipping from Eltex to you is free of charge. For measuring devices, repair costs always include calibration. Eltex ensures a transparent and efficient process, with no hidden fees, making repairs simple and reliable.

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Frequently Asked Questions

How long does it take

Following completion of the repair, the item will be returned to you within five (5) working days.

What happens if a repair is not possible?

If a repair is not possible, the product will be replaced with a new item within a maximum of fifteen (15) working days.

I do not have a production date

If you cannot find a production date on your product please contact 

Order Center
Phone: +49 7621 7905-422
Email: order@eltex.de

Technical Support
Phone: +49 7621 7905-431
Email: service@eltex.de

You can also use our contact form for your message.

Are shipping cost included?

Yes! Return shipment to you is always included, free of charge.